About IT Terms and Conditions

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Thank you for taking the time to review our Privacy Policy. At times, About IT Online (Pty) Ltd will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information . Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system. The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data. Confidentiality About IT Online (Pty) Ltd respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes. Collection of Personal Data  About IT Online (Pty) Ltd collects personal data about our users when you visit a website hosted by us; apply for a... read more

Protecting Minors

Websites The following sites have useful information or programs for protecting minors from problematic online content AccuPos: Point of Sale and Online Shopping Safety Guide CBTPlanet: Computer Security in the Social Media World Certstaff: A Comprehensive Computer Safety & Security Guide Cyberangels: World’s oldest and largest Internet safety organisation Cyber Safety – an interactive guide to staying safe on the Internet GetNetwise: Educating parents and children about how to use the Internet safely KidShield: Tools and information to create a safety net for your children online Mobilebroadband: index to resources for Internet Safety for Kids NetSafe: the website of the Internet Safety Group of New Zealand ProtectKids.com: Protecting children in cyberspace SafeKids.com: Making your family’s online experience fun and productive WiredSafety.org: the world’s largest Internet safety and help group                  Undesirable... read more

Terminology Guidelines

ISPA Guidelines and Recommendations on Broadband Terminology Version: 1.01 Date: 2011-06-27 Download this page as a PDF. ISPA Guidelines and Recommendations on Broadband Terminology Introduction The Internet Service Providers’ Association (ISPA) has identified a need to develop a set of guidelines and recommendations relating to the meaning of broadband terminology. ISPA’s Code of Conduct working group was tasked with developing an initial set of guidelines and recommendations for further discussion, and this document is the result. The objective of this document is to help to kickstart the process of establishing a shared understanding between ISPs, consumers, IT journalists and advertising authorities in interpreting words like “uncapped”, “shaped” and the like when these are used to advertise or describe broadband services. ISPA strongly believes that this will be to the benefit of both ISPA members and consumers of broadband services. It should be noted that the Internet market tends to change reasonably rapidly. Some of these guidelines may need revision quite quickly, and other types of services are likely to emerge which do not fall neatly in the categories set out below. ISPA reserves the right to update this document as the need arises and in response to input received. Please note: This document is not prescriptive and is not intended to be legally binding on ISPA members or to oblige ISPs to market their services in any specific manner. Neither is it intended to be used as definitive or regarded as an expert opinion in any legal or quasi-legal proceedings or to limit the ability of ISPs to create new services and categories of services. ISPA disclaims responsibility for any loss flowing from... read more


Take Down Guide How to request a Take-Down Notice Note: you can also request a Take-down. If you have discovered content on one of ISPA’s member’s network that you believe is unlawful, you are welcome to send a take-down notification to ISPA, requesting that the material concerned be removed. This request must be made in writing and can be hand-delivered, posted, faxed or emailed. (We prefer email.) While you are welcome to phone ISPA with queries, we cannot process take-down requests made telephonically. Email Address takedown (at) ispa.org.za Fax number 086.606.4066 Phone number (queries only) 010 500 1200 or 087 550 1200 There are a number of specific requirements for a take-down notification set out in the legislation. If your notification does not include all of this information, ISPA will not be able to process it. Your take-down request must include the following: Your full name Your address Your telephone number Your email address (if you have one) The name of the service provider against whom you are making the complaint A clear and unambiguous identification of the unlawful material or activity (for example, the URL of web page on which the material appears with optional screenshot) A description of the right that you believe has been infringed by the material or activity concerned (for example, “my right to privacy is being infringed by the publication of my credit card number”) The remedial action you wish the service provider to take (for example, “the credit card number should be removed”) A statement that the information in your complaint is, to your knowledge, true and correct and that you are acting in good... read more

Complaints Procedure

Code of Conduct complaint and disciplinary procedure (v3.2) This is a procedure for handling complaints that one of ISPA’s members has breached the Code of Conduct. (Kindly note target times are indicative only and do not constitute a service level commitment. They are measured both against each individual complaint as well as against the average of all complaints received.) A complaint is initiated against a member of ISPA. This complaint must be submitted via email or via the ISPA web site and will be processed by a Code of Conduct compliance officer appointed by ISPA. ISPA has the right to investigate any transgression of or non-compliance with the Code of Conduct by a member, and lodge a complaint against that member using the process outlined below. The complaint must contain the following information: If the complaint does contain all of these points, proceed to 3. If the complaint does not contain all of these points, a form reply is sent back to the complainant requesting that the missing information be provided. End of procedure. The name of the service provider against whom the complaint is being made The full names, address and contact details of the complainant Identification of the part of the Code of Conduct which has allegedly been breached A detailed description of the actions (or inactions) which resulted in the alleged breach An indication of whether the complainant has made an effort to resolve the complaint directly with the service provider. An acknowledgement of receipt of the complaint is sent to the complainant. A few basic sanity checks are done, to ensure that the complaint is valid:... read more

Code of Conduct

This Code of Conduct and the related documents were formally adopted by ISPA during its Annual General Meeting on 2002-09-12. Significant revisions were made by the Code of Conduct working group on 2007-01-31, 2007-12-04, 2008-02-21 and again on 2008-07-13 in order for the Code of Conduct to comply with the guidelines for the recognition of an Industry Representative Body in terms of the ECT Act. This revised Code of Conduct was formally adopted by ISPA on 2008-08-22. A. Freedom of expression ISPA members must respect the constitutional right to freedom of speech and expression. B. Privacy and confidentiality ISPA members must respect the constitutional right of Internet users to personal privacy and privacy of communications. ISPA members must respect the confidentiality of customers’ personal information and electronic communications, and must not gather, retain, sell or distribute such information to any other party without the written consent of the customer, except where required to do so by law. C. Consumer protection and provision of information to customers ISPA members must provide the following information on their web sites: their registered name, email address, telephone and fax numbers and physical address. ISPA members must inform their customers that members of ISPA must uphold and abide by this Code of Conduct. Members’ web sites must include a reference to ISPA membership, a prominent copy of ISPA’s logo and a link to the section of the ISPA web site that contains the Code of Conduct, complaints and disciplinary procedure and the take-down procedure. ISPA members must have an Acceptable Use Policy (AUP) for their Internet access services. This policy must be made available... read more

General Terms and Conditions

General Notice Thank you for reading About IT Online Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website. The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to customers and users of our service/website what activities and online behavior are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities. This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services/legal department at +27-12-460-1000. About IT Online respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network. ISPA membership and Code of Conduct About IT Online confirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, About IT Online is... read more

Notice and Take-down Procedures

About IT Online confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) About IT Online’s designated agent for this process is the Internet Service Providers’ Association. ISPA can be reached at 010 500 1200 or takedown@ispa.org.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The notice and take-down procedure can be viewed at http://ispa.org.za/code-of-conduct/. Customers are also notified of the content and procedures of the ISPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarize yourselves with this code. Complaints and procedures It is the customer’s responsibility to familiarize himself or herself with the procedure set out below and report any cases of violation of this AUP to About IT Online’s designated complaints handling agent. Please note that About IT Online cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control. In order for About IT Online to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to: the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc; any contact details for the source of the complaint; a brief explanation why the incident is considered to be an offence. About IT... read more